RETURN & REFUND POLICY

Thank you for shopping with Soolin Store.

Please read this policy carefully before placing an international order.

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1. No Returns for International Orders

All international sales are final.

We do not accept returns, exchanges, or refunds for international orders once the order has been shipped.

By placing an international order, you agree to this policy.

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2. Damaged or Incorrect Items

If you receive a damaged or incorrect item, you must contact us within 48 hours of delivery.

You must provide:

• Order number

• Clear photos of the product

• Photos of the package

If the claim is approved, we may offer a replacement or partial refund at our discretion.

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3. Customs & Import Duties

International customers are responsible for:

• Customs duties

• Import taxes

• Local fees

These charges are not included in the product or shipping price.

We are not responsible for customs delays or additional charges imposed by your country.

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4. Refused or Undelivered Packages

If a package is refused or not collected and returned to us:

• Shipping fees are non-refundable

• Any customs charges incurred will be deducted from any eligible refund

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5. Contact

For return-related inquiries, contact: